Happy customers don’t just renew—they refer, evangelize, and help your business grow. Tracking sentiment helps you amplify what works and fix what doesn't.
Customer feedback is spread across email, tickets, survey tools, and call notes, making it hard to act on quickly.
We consolidate sentiment inputs into one CRM-based view and generate alerts when scores drop.
You often find out a customer is unhappy only when it’s too late to recover the relationship.
We score accounts on recent signals and alert success managers when early warning signs appear.
Even happy customers are under-leveraged—your team lacks the system to turn satisfaction into advocacy.
We tag and segment promoters so you can easily launch review, referral, or reference campaigns.
Every team measures satisfaction differently—support uses CSAT, success uses gut feel, marketing relies on NPS.
We standardize scoring and combine input signals into one clear sentiment model inside CRM.
You can’t tell if sentiment is improving or worsening across accounts or segments over time.
We deliver dashboards showing sentiment trends over time, tied to churn, expansion, and advocacy outcomes.
"The Gloo team’s support and development has been invaluable to help our team get over some of the more complex areas of Zoho."
