A scalable customer success system drives retention and growth by focusing on outcomes—not just activity.
Each CSM defines risk differently, making it hard to act or report consistently.
We unify product, support, and engagement signals into a standardized health score model.
CSMs often scramble to address problems only after it’s too late.
We automate alerts and actions for early warning signals so your team can stay ahead of churn.
Onboarding, renewals, and success planning vary by CSM, leading to inconsistent outcomes.
We build standardized playbooks with triggers and task automation tailored to your processes.
Tracking onboarding progress, sentiment trends, or escalations is often done in spreadsheets.
We centralize CS tracking in Zoho CRM and automate milestone tracking through dashboards.
Success metrics aren’t visible to leadership, making it hard to allocate resources or see ROI.
We deliver executive-ready reports that show CS impact on retention, churn, and growth.
"The Gloo team’s support and development has been invaluable to help our team get over some of the more complex areas of Zoho."
