Privacy Policy

Effective Date: May 21, 2026

Welcome to Gloo CRM Inc. (“Company,” “we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our CRM platform and related services.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Personal Information

We may collect personal information including:

• Full name
• Email address
• Phone number
• Company name
• Billing and payment information
• Account login credentials

Usage Information

We may automatically collect:

• IP address
• Browser type and device information
• Operating system
• Pages visited and actions taken within the platform
• Login dates and session activity

Communication Information

This includes:

• Support requests
• Messages sent through contact forms
• Feedback and survey responses

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Improve user experience
• Analyze website traffic
• Remember user preferences
• Provide analytics and security features

You may disable cookies in your browser settings, though some features may not function properly.

2. How We Use Your Information

We use collected information to:

• Provide and maintain our services
• Create and manage user accounts
• Process payments and subscriptions
• Communicate with users
• Improve platform functionality and user experience
• Send important updates and notifications
• Prevent fraud and unauthorized access
• Comply with legal obligations

We may also send marketing communications if you have opted in. You may unsubscribe at any time.

3. Sharing of Information

We do not sell your personal information.

We may share information with trusted third-party providers who assist with:

• Hosting
• Payment processing
• Analytics
• Customer support
• Email delivery

We may also disclose information when required by law or to:

• Protect our legal rights
• Prevent fraud or security threats
• Comply with court orders or legal requests

If our business is merged, acquired, or sold, user information may be transferred as part of that transaction.

4. Data Retention

We retain personal information only as long as necessary for:

• Providing services
• Legal compliance
• Resolving disputes
• Enforcing agreements

When data is no longer required, we securely delete or anonymize it.

5. Data Security

We implement reasonable technical and organizational safeguards to protect your information against:

• Unauthorized access
• Loss
• Misuse
• Alteration
• Disclosure

However, no online transmission or storage system can be guaranteed 100% secure.

6. Your Privacy Rights

Depending on your location, you may have rights to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Restrict or object to processing
• Withdraw consent
• Request data portability

To exercise these rights, contact us using the information below.

7. Third-Party Services

Our website or platform may contain links to third-party websites or integrations. We are not responsible for the privacy practices of third parties.

We encourage you to review their privacy policies separately.

8. Children’s Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children.

9. International Data Transfers

Your information may be processed and stored in countries outside your jurisdiction where data protection laws may differ.

By using our services, you consent to such transfers where permitted by law.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

11. Contact Information

If you have questions regarding this Privacy Policy, please contact:

Gloo CRM Inc.
Email: info@gloocrm.com
Phone: (778) 728-1001
Website: Gloo CRM