Meet The Team

A team experienced in systems design, implementation, and customer lifecycle operations

When your processes, data, reporting, and teams are not working together, you need more than software configuration. Gloo brings years of experience designing and implementing Zoho-based systems that help organizations operate more clearly across sales, onboarding, customer success, delivery, and support.

The same core team remains involved throughout discovery, architecture, implementation, training, and support.

Delivery Model

Continuity from strategy through implementation

Your project should not lose context between discovery, system design, implementation, training, and support.

Gloo keeps the people who understand your processes close to the work, so decisions made during discovery carry through into the system that gets built.

Who You Work With

Experienced system designers who understand how businesses operate

Gloo brings together lifecycle strategy, Zoho architecture, implementation, customization, and operational support. Each role contributes to turning business requirements into a working system your team can use and maintain.

Lorin Bourassa

President

Lorin leads Gloo’s lifecycle systems direction and overall consulting approach, with a focus on customer operations, lifecycle coordination, and practical system design.

Erkan Gencol

Solution Architect

Erkan leads solution architecture, implementation, workflow design, automation, and reporting across Zoho applications.

Burak Akcen

Senior Solutions Engineer

Burak supports advanced implementation and customization across CRM, Zoho Creator, API integrations, and broader system architecture.

Alisha Bourassa

Operations & Administration

Alisha supports internal coordination and operational administration, helping maintain organization and consistency across client engagements.

Engagement Model

How the team stays connected to the work

This section is not intended to repeat the full methodology. It shows how the same operating context is preserved as the work moves from discovery into architecture, implementation, training, and support.

Discovery

Understand the current lifecycle, processes, ownership, and reporting gaps.

System Design

Design the operating structure and supporting Zoho architecture.

Implementation

Configure applications, workflows, automation, reporting, and integrations.

Training & Support

Support user adoption, testing, go-live, and ongoing system improvement.

A team experienced in systems design, implementation, and customer lifecycle operations

Continuity from strategy through implementation

Experienced system designers who understand how businesses operate

Lorin Bourassa

Erkan Gencol

Burak Akcen

Alisha Bourassa

How the team stays connected to the work

Bring lifecycle design and implementation together

Customer Lifecycle

Applications

Services

Industries

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